Member Support Specialist

Your role will be to help Chess.com members solve their problems. We get thousands of support requests each day and you will need to either find their answer, or resolve their issue. You will use your own computer to login to our support system and resolve tickets. You will also be expected to help test new features and document bugs, etc. 

RESPONSIBILITIES

 - Handle high amounts of incoming tickets

 - Identify and evaluate customers’ needs to deliver satisfaction

 - Build sustainable relationships of trust through open and interactive discussion

 - Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

 - Keep records of customer interactions, process customer accounts, and file documents

 - Follow communication procedures, guidelines, and policies

 - Go the extra mile to engage customers

QUALIFICATIONS

 - Some proven customer support experience or experience as a client service representative

 - Customer orientation and capacity to adapt/respond to different types of characters

 - Exceptional communication and presentation skills

 - Ability to multi-task, prioritize, and control time effectively

 - Completed high school


You can learn more about us here:

https://www.chess.com/blog/erik/how-chess-com-s-100-person-virtual-team-works-together
https://www.chess.com/about