LiveOps Manager

REMOTE

About Us

Chess.com is one of the largest gaming sites in the world and the clear #1 platform for playing, learning, and enjoying chess.

We are a team of 370+ fully remote people in 45+ countries working hard to serve the global chess community. We are also growing fast, with more than 80 million players having chosen Chess.com as their online chess home, and a large base of happy premium subscribers.

We are a tech company. A gaming company. A content company. And we do it all with passion and commitment to the game. Above all we prize our mission-driven, flat, life-celebrating, no-corporate culture, and we look forward to meeting you and learning more about what you can bring to the team.


About You

You’re an experienced LiveOps leader who, working with our Chief Engagement Officer, is comfortable taking programs from ideation to execution. You’re a chess player (no matter the rating!) and understand what drives players’ passion for the game. You’re a strong communicator and are comfortable working both async and remotely. You have proven success in your field and would love to build the same for the game of chess.

What You’ll Do

  • Define strategy and create an execution plan for Chess.com’s LiveOps program.
  • Manage and design a calendar of events, challenges, objectives and content to keep the experience fresh and motivating for chess players throughout their lifecycle. Note that tournaments, streaming, and off-platform events are not in scope for this role.
  • Seek in-depth player insights and develop new strategies through data-informed analysis
  • Drive and track relevant KPI’s to evaluate and guide a path to program success, with a particular focus on long-term retention.
     

Preferred Skills

  • Have experience designing and managing live content, events, and challenges that maximize player engagement.
  • Strong familiarity with the Chess.com platform and community
  • Strong organization and project management skills
  • Strong collaboration and communication skills working in a fully distributed team
  • Sense of ownership and responsibility
      

About the Opportunity

  • This is a full-time position
  • We are 100% remote (always have been, always will be!)
  • This is open to applicants who can legally work in the US or Canada
     

You can learn more about us here:

We look forward to meeting you!