New User Onboarding & Engagement Manager

REMOTE

About Us

Chess.com is one of the largest gaming sites in the world and the #1 platform for playing, learning, and enjoying chess.

We are a team of 375+ fully remote people in 45+ countries working hard to serve the global chess community. We are also growing fast, with more than 80 million players and a large base of happy premium members.

We are a tech company. A gaming company. A content company. And we do it all with passion and commitment to the game. Above all we prize our mission-driven, flat, life-celebrating, no-corporate culture, and we look forward to meeting you and learning more about what you can bring to the team.

About You

You have a unique combination of strategy, analytics, and project management experience to design, drive, and deliver on user experience. You know how important first impressions are. You’re a chess player (no matter the rating!) and understand what drives players’ passion for the game. You’re a strong communicator and are comfortable working both async and remotely.

What you'll do:

  • Analyze data and KPI's around onboarding, retention, and conversion of new chess players.
  • Develop hypotheses and test ideas to improve KPI's for new chess players.
  • Coordinate with design, UX, CRM, project management, monetization, development and other teams to plan, execute, measure, and repeat the AB testing process for new chess players.

Preferred Skills:

  • 5+ years experience optimizing product engagement, including user onboarding, for games or other D2C apps.
  • Strong familiarity with the Chess.com platform and community.
  • UX and design experience with an emphasis on conversion optimization.
  • Project management skills in cross-team environments.
  • Strong collaboration and communication skills working in a fully distributed team
  • Sense of ownership and responsibility

About the Opportunity

  • This is a full-time position
  • We are 100% remote (always have been, always will be!)
  • This position is open to applicants who can legally work in the US or Canada



You can learn more about us here:

https://www.chess.com/blog/erik/how-chess-com-s-100-person-virtual-team-works-together

https://www.chess.com/about

We look forward to meeting you!